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Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Business Overhead

Scorecard Example12

Business Overhead

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:42

CRITERION #4: ANALYZE:57

CRITERION #5: IMPROVE:73

CRITERION #6: CONTROL:88

CRITERION #7: SUSTAIN:100

Business Overhead and Managing Projects, Criteria for Project Managers:125

1.0 Initiating Process Group: Business Overhead126

1.1 Project Charter: Business Overhead128

1.2 Stakeholder Register: Business Overhead130

1.3 Stakeholder Analysis Matrix: Business Overhead131

2.0 Planning Process Group: Business Overhead133

2.1 Project Management Plan: Business Overhead135

2.2 Scope Management Plan: Business Overhead137

2.3 Requirements Management Plan: Business Overhead139

2.4 Requirements Documentation: Business Overhead141

2.5 Requirements Traceability Matrix: Business Overhead143

2.6 Project Scope Statement: Business Overhead145

2.7 Assumption and Constraint Log: Business Overhead148

2.8 Work Breakdown Structure: Business Overhead150

2.9 WBS Dictionary: Business Overhead152

2.10 Schedule Management Plan: Business Overhead154

2.11 Activity List: Business Overhead156

2.12 Activity Attributes: Business Overhead158

2.13 Milestone List: Business Overhead160

2.14 Network Diagram: Business Overhead162

2.15 Activity Resource Requirements: Business Overhead164

2.16 Resource Breakdown Structure: Business Overhead166

2.17 Activity Duration Estimates: Business Overhead168

2.18 Duration Estimating Worksheet: Business Overhead170

2.19 Project Schedule: Business Overhead172

2.20 Cost Management Plan: Business Overhead174

2.21 Activity Cost Estimates: Business Overhead176

2.22 Cost Estimating Worksheet: Business Overhead178

2.23 Cost Baseline: Business Overhead180

2.24 Quality Management Plan: Business Overhead182

2.25 Quality Metrics: Business Overhead184

2.26 Process Improvement Plan: Business Overhead186

2.27 Responsibility Assignment Matrix: Business Overhead188

2.28 Roles and Responsibilities: Business Overhead190

2.29 Human Resource Management Plan: Business Overhead192

2.30 Communications Management Plan: Business Overhead194

2.31 Risk Management Plan: Business Overhead196

2.32 Risk Register: Business Overhead198

2.33 Probability and Impact Assessment: Business Overhead200

2.34 Probability and Impact Matrix: Business Overhead202

2.35 Risk Data Sheet: Business Overhead204

2.36 Procurement Management Plan: Business Overhead206

2.37 Source Selection Criteria: Business Overhead208

2.38 Stakeholder Management Plan: Business Overhead210

2.39 Change Management Plan: Business Overhead212

3.0 Executing Process Group: Business Overhead214

3.1 Team Member Status Report: Business Overhead216

3.2 Change Request: Business Overhead218

3.3 Change Log: Business Overhead220

3.4 Decision Log: Business Overhead222

3.5 Quality Audit: Business Overhead224

3.6 Team Directory: Business Overhead227

3.7 Team Operating Agreement: Business Overhead229

3.8 Team Performance Assessment: Business Overhead231

3.9 Team Member Performance Assessment: Business Overhead233

3.10 Issue Log: Business Overhead235

4.0 Monitoring and Controlling Process Group: Business Overhead237

4.1 Project Performance Report: Business Overhead239

4.2 Variance Analysis: Business Overhead241

4.3 Earned Value Status: Business Overhead243

4.4 Risk Audit: Business Overhead245

4.5 Contractor Status Report: Business Overhead247

4.6 Formal Acceptance: Business Overhead249

5.0 Closing Process Group: Business Overhead251

5.1 Procurement Audit: Business Overhead253

5.2 Contract Close-Out: Business Overhead255

5.3 Project or Phase Close-Out: Business Overhead257

5.4 Lessons Learned: Business Overhead259

Index261

Business Overhead A Complete Guide - 2020 Edition

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