Читать книгу Communication Intelligence A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service8

Included Resources - how to access8

Purpose of this Self-Assessment10

How to use the Self-Assessment11

Communication Intelligence

Scorecard Example13

Communication Intelligence

Scorecard14

BEGINNING OF THE

SELF-ASSESSMENT:15

CRITERION #1: RECOGNIZE16

CRITERION #2: DEFINE:28

CRITERION #3: MEASURE:44

CRITERION #4: ANALYZE:59

CRITERION #5: IMPROVE:75

CRITERION #6: CONTROL:91

CRITERION #7: SUSTAIN:104

Communication Intelligence and Managing Projects, Criteria for Project Managers:130

1.0 Initiating Process Group: Communication Intelligence131

1.1 Project Charter: Communication Intelligence133

1.2 Stakeholder Register: Communication Intelligence135

1.3 Stakeholder Analysis Matrix: Communication Intelligence136

2.0 Planning Process Group: Communication Intelligence138

2.1 Project Management Plan: Communication Intelligence140

2.2 Scope Management Plan: Communication Intelligence142

2.3 Requirements Management Plan: Communication Intelligence144

2.4 Requirements Documentation: Communication Intelligence146

2.5 Requirements Traceability Matrix: Communication Intelligence148

2.6 Project Scope Statement: Communication Intelligence150

2.7 Assumption and Constraint Log: Communication Intelligence152

2.8 Work Breakdown Structure: Communication Intelligence154

2.9 WBS Dictionary: Communication Intelligence156

2.10 Schedule Management Plan: Communication Intelligence159

2.11 Activity List: Communication Intelligence161

2.12 Activity Attributes: Communication Intelligence163

2.13 Milestone List: Communication Intelligence165

2.14 Network Diagram: Communication Intelligence167

2.15 Activity Resource Requirements: Communication Intelligence169

2.16 Resource Breakdown Structure: Communication Intelligence170

2.17 Activity Duration Estimates: Communication Intelligence172

2.18 Duration Estimating Worksheet: Communication Intelligence174

2.19 Project Schedule: Communication Intelligence176

2.20 Cost Management Plan: Communication Intelligence178

2.21 Activity Cost Estimates: Communication Intelligence180

2.22 Cost Estimating Worksheet: Communication Intelligence182

2.23 Cost Baseline: Communication Intelligence184

2.24 Quality Management Plan: Communication Intelligence186

2.25 Quality Metrics: Communication Intelligence188

2.26 Process Improvement Plan: Communication Intelligence190

2.27 Responsibility Assignment Matrix: Communication Intelligence192

2.28 Roles and Responsibilities: Communication Intelligence194

2.29 Human Resource Management Plan: Communication Intelligence196

2.30 Communications Management Plan: Communication Intelligence198

2.31 Risk Management Plan: Communication Intelligence200

2.32 Risk Register: Communication Intelligence202

2.33 Probability and Impact Assessment: Communication Intelligence204

2.34 Probability and Impact Matrix: Communication Intelligence206

2.35 Risk Data Sheet: Communication Intelligence208

2.36 Procurement Management Plan: Communication Intelligence210

2.37 Source Selection Criteria: Communication Intelligence212

2.38 Stakeholder Management Plan: Communication Intelligence214

2.39 Change Management Plan: Communication Intelligence216

3.0 Executing Process Group: Communication Intelligence218

3.1 Team Member Status Report: Communication Intelligence220

3.2 Change Request: Communication Intelligence222

3.3 Change Log: Communication Intelligence224

3.4 Decision Log: Communication Intelligence226

3.5 Quality Audit: Communication Intelligence228

3.6 Team Directory: Communication Intelligence231

3.7 Team Operating Agreement: Communication Intelligence233

3.8 Team Performance Assessment: Communication Intelligence235

3.9 Team Member Performance Assessment: Communication Intelligence237

3.10 Issue Log: Communication Intelligence239

4.0 Monitoring and Controlling Process Group: Communication Intelligence241

4.1 Project Performance Report: Communication Intelligence243

4.2 Variance Analysis: Communication Intelligence245

4.3 Earned Value Status: Communication Intelligence247

4.4 Risk Audit: Communication Intelligence249

4.5 Contractor Status Report: Communication Intelligence251

4.6 Formal Acceptance: Communication Intelligence253

5.0 Closing Process Group: Communication Intelligence255

5.1 Procurement Audit: Communication Intelligence257

5.2 Contract Close-Out: Communication Intelligence259

5.3 Project or Phase Close-Out: Communication Intelligence261

5.4 Lessons Learned: Communication Intelligence263

Index265