Читать книгу Communication Intelligence A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is special Communication intelligence user knowledge required?
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2. Is it clearly defined in and to your organization what you do?
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3. How will the Communication intelligence team and the group measure complete success of Communication intelligence?
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4. What sources do you use to gather information for a Communication intelligence study?
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5. If substitutes have been appointed, have they been briefed on the Communication intelligence goals and received regular communications as to the progress to date?
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6. Has everyone on the team, including the team leaders, been properly trained?
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7. What is the scope of the Communication intelligence effort?
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8. Why are you doing Communication intelligence and what is the scope?
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9. What is in the scope and what is not in scope?
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10. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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11. Who approved the Communication intelligence scope?
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12. Have all basic functions of Communication intelligence been defined?
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13. What are the requirements for audit information?
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14. What gets examined?
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15. Do you have organizational privacy requirements?
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16. Do you all define Communication intelligence in the same way?
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17. How was the ‘as is’ process map developed, reviewed, verified and validated?
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18. Are required metrics defined, what are they?
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19. What are the dynamics of the communication plan?
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20. Has your scope been defined?
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21. What baselines are required to be defined and managed?
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22. Has a project plan, Gantt chart, or similar been developed/completed?
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23. What is the scope of the Communication intelligence work?
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24. Are the Communication intelligence requirements testable?
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25. Is the Communication intelligence scope complete and appropriately sized?
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26. What are the record-keeping requirements of Communication intelligence activities?
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27. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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28. When is/was the Communication intelligence start date?
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29. What is a worst-case scenario for losses?
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30. What is the context?
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31. Is the Communication intelligence scope manageable?
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32. Are resources adequate for the scope?
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33. What defines best in class?
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34. How have you defined all Communication intelligence requirements first?
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35. In what way can you redefine the criteria of choice clients have in your category in your favor?
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36. What Communication intelligence requirements should be gathered?
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37. Does the scope remain the same?
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38. Has/have the customer(s) been identified?
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39. Are all requirements met?
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40. How are consistent Communication intelligence definitions important?
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41. Scope of sensitive information?
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42. Are different versions of process maps needed to account for the different types of inputs?
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43. Who is gathering Communication intelligence information?
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44. Is there a clear Communication intelligence case definition?
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45. Have specific policy objectives been defined?
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46. Is Communication intelligence required?
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47. What critical content must be communicated – who, what, when, where, and how?
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48. Are there any constraints known that bear on the ability to perform Communication intelligence work? How is the team addressing them?
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49. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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50. How will variation in the actual durations of each activity be dealt with to ensure that the expected Communication intelligence results are met?
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51. Have the customer needs been translated into specific, measurable requirements? How?
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52. Has a high-level ‘as is’ process map been completed, verified and validated?
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53. Is the scope of Communication intelligence defined?
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54. What system do you use for gathering Communication intelligence information?
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55. What is the definition of Communication intelligence excellence?
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56. How does the Communication intelligence manager ensure against scope creep?
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57. When is the estimated completion date?
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58. How would you define Communication intelligence leadership?
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59. What information should you gather?
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60. The political context: who holds power?
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61. What knowledge or experience is required?
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62. How do you gather the stories?
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63. How do you gather Communication intelligence requirements?
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64. Are roles and responsibilities formally defined?
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65. Have all of the relationships been defined properly?
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66. How do you keep key subject matter experts in the loop?
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67. Has a team charter been developed and communicated?
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68. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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69. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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70. Who defines (or who defined) the rules and roles?
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71. How is the team tracking and documenting its work?
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72. What are the compelling stakeholder reasons for embarking on Communication intelligence?
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73. What key stakeholder process output measure(s) does Communication intelligence leverage and how?
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74. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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75. Does the team have regular meetings?
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76. How do you manage unclear Communication intelligence requirements?
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77. When are meeting minutes sent out? Who is on the distribution list?
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78. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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79. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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80. What constraints exist that might impact the team?
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81. Is Communication intelligence currently on schedule according to the plan?
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82. What is out-of-scope initially?
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83. What intelligence can you gather?
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84. How do you build the right business case?
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85. How can the value of Communication intelligence be defined?
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86. What would be the goal or target for a Communication intelligence’s improvement team?
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87. Is there a Communication intelligence management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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88. Are the Communication intelligence requirements complete?
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89. Will a Communication intelligence production readiness review be required?
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90. How did the Communication intelligence manager receive input to the development of a Communication intelligence improvement plan and the estimated completion dates/times of each activity?
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91. What is in scope?
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92. What are the rough order estimates on cost savings/opportunities that Communication intelligence brings?
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93. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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94. How do you catch Communication intelligence definition inconsistencies?
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95. What customer feedback methods were used to solicit their input?
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96. Is there a critical path to deliver Communication intelligence results?
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97. Has a Communication intelligence requirement not been met?
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98. How do you manage changes in Communication intelligence requirements?
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99. What are the Communication intelligence use cases?
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100. Has the direction changed at all during the course of Communication intelligence? If so, when did it change and why?
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101. Are there different segments of customers?
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102. What Communication intelligence services do you require?
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103. What is out of scope?
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104. How often are the team meetings?
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105. What sort of initial information to gather?
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106. Are accountability and ownership for Communication intelligence clearly defined?
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107. What scope do you want your strategy to cover?
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108. Is Communication intelligence linked to key stakeholder goals and objectives?
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109. Is scope creep really all bad news?
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110. How would you define the culture at your organization, how susceptible is it to Communication intelligence changes?
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111. How do you gather requirements?
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112. Are approval levels defined for contracts and supplements to contracts?
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113. Who is gathering information?
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114. Is there any additional Communication intelligence definition of success?
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115. How do you hand over Communication intelligence context?
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116. What happens if Communication intelligence’s scope changes?
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117. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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118. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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119. Do you have a Communication intelligence success story or case study ready to tell and share?
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120. Are audit criteria, scope, frequency and methods defined?
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121. How and when will the baselines be defined?
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122. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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123. What is the definition of success?
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124. What is the worst case scenario?
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125. Has the Communication intelligence work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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126. What is the scope of Communication intelligence?
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127. What are the Communication intelligence tasks and definitions?
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128. Who are the Communication intelligence improvement team members, including Management Leads and Coaches?
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129. What scope to assess?
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130. What was the context?
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131. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Communication intelligence Index at the beginning of the Self-Assessment.
