Читать книгу Healthcare Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Healthcare Service

Scorecard Example12

Healthcare Service

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:42

CRITERION #4: ANALYZE:56

CRITERION #5: IMPROVE:71

CRITERION #6: CONTROL:86

CRITERION #7: SUSTAIN:98

Healthcare Service and Managing Projects, Criteria for Project Managers:123

1.0 Initiating Process Group: Healthcare Service124

1.1 Project Charter: Healthcare Service126

1.2 Stakeholder Register: Healthcare Service128

1.3 Stakeholder Analysis Matrix: Healthcare Service129

2.0 Planning Process Group: Healthcare Service131

2.1 Project Management Plan: Healthcare Service133

2.2 Scope Management Plan: Healthcare Service135

2.3 Requirements Management Plan: Healthcare Service137

2.4 Requirements Documentation: Healthcare Service139

2.5 Requirements Traceability Matrix: Healthcare Service141

2.6 Project Scope Statement: Healthcare Service143

2.7 Assumption and Constraint Log: Healthcare Service145

2.8 Work Breakdown Structure: Healthcare Service147

2.9 WBS Dictionary: Healthcare Service149

2.10 Schedule Management Plan: Healthcare Service151

2.11 Activity List: Healthcare Service153

2.12 Activity Attributes: Healthcare Service155

2.13 Milestone List: Healthcare Service157

2.14 Network Diagram: Healthcare Service159

2.15 Activity Resource Requirements: Healthcare Service161

2.16 Resource Breakdown Structure: Healthcare Service162

2.17 Activity Duration Estimates: Healthcare Service164

2.18 Duration Estimating Worksheet: Healthcare Service166

2.19 Project Schedule: Healthcare Service168

2.20 Cost Management Plan: Healthcare Service170

2.21 Activity Cost Estimates: Healthcare Service172

2.22 Cost Estimating Worksheet: Healthcare Service174

2.23 Cost Baseline: Healthcare Service176

2.24 Quality Management Plan: Healthcare Service178

2.25 Quality Metrics: Healthcare Service180

2.26 Process Improvement Plan: Healthcare Service182

2.27 Responsibility Assignment Matrix: Healthcare Service184

2.28 Roles and Responsibilities: Healthcare Service186

2.29 Human Resource Management Plan: Healthcare Service188

2.30 Communications Management Plan: Healthcare Service190

2.31 Risk Management Plan: Healthcare Service192

2.32 Risk Register: Healthcare Service194

2.33 Probability and Impact Assessment: Healthcare Service196

2.34 Probability and Impact Matrix: Healthcare Service198

2.35 Risk Data Sheet: Healthcare Service200

2.36 Procurement Management Plan: Healthcare Service202

2.37 Source Selection Criteria: Healthcare Service204

2.38 Stakeholder Management Plan: Healthcare Service206

2.39 Change Management Plan: Healthcare Service208

3.0 Executing Process Group: Healthcare Service210

3.1 Team Member Status Report: Healthcare Service212

3.2 Change Request: Healthcare Service214

3.3 Change Log: Healthcare Service216

3.4 Decision Log: Healthcare Service218

3.5 Quality Audit: Healthcare Service220

3.6 Team Directory: Healthcare Service223

3.7 Team Operating Agreement: Healthcare Service225

3.8 Team Performance Assessment: Healthcare Service227

3.9 Team Member Performance Assessment: Healthcare Service230

3.10 Issue Log: Healthcare Service232

4.0 Monitoring and Controlling Process Group: Healthcare Service234

4.1 Project Performance Report: Healthcare Service236

4.2 Variance Analysis: Healthcare Service238

4.3 Earned Value Status: Healthcare Service240

4.4 Risk Audit: Healthcare Service242

4.5 Contractor Status Report: Healthcare Service244

4.6 Formal Acceptance: Healthcare Service246

5.0 Closing Process Group: Healthcare Service248

5.1 Procurement Audit: Healthcare Service250

5.2 Contract Close-Out: Healthcare Service252

5.3 Project or Phase Close-Out: Healthcare Service254

5.4 Lessons Learned: Healthcare Service256

Index258