Читать книгу Healthcare Service A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. What do you need to start doing?

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2. How do you assess your Healthcare service workforce capability and capacity needs, including skills, competencies, and staffing levels?

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3. Does your organization need more Healthcare service education?

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4. Do you need different information or graphics?

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5. What tools and technologies are needed for a custom Healthcare service project?

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6. Will it solve real problems?

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7. Are there any revenue recognition issues?

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8. What should be considered when identifying available resources, constraints, and deadlines?

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9. What are the stakeholder objectives to be achieved with Healthcare service?

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10. What else needs to be measured?

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11. What Healthcare service coordination do you need?

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12. What vendors make products that address the Healthcare service needs?

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13. Who defines the rules in relation to any given issue?

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14. Think about the people you identified for your Healthcare service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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15. What extra resources will you need?

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16. Are losses recognized in a timely manner?

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17. Will new equipment/products be required to facilitate Healthcare service delivery, for example is new software needed?

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18. When a Healthcare service manager recognizes a problem, what options are available?

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19. Which needs are not included or involved?

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20. Which issues are too important to ignore?

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21. What do employees need in the short term?

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22. Can management personnel recognize the monetary benefit of Healthcare service?

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23. Who else hopes to benefit from it?

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24. How do you identify subcontractor relationships?

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25. Whom do you really need or want to serve?

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26. What are the Healthcare service resources needed?

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27. How do you recognize an objection?

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28. Which information does the Healthcare service business case need to include?

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29. Are there recognized Healthcare service problems?

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30. Will Healthcare service deliverables need to be tested and, if so, by whom?

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31. Do you know what you need to know about Healthcare service?

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32. To what extent would your organization benefit from being recognized as a award recipient?

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33. Are there regulatory / compliance issues?

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34. How many trainings, in total, are needed?

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35. How do you identify the kinds of information that you will need?

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36. Who needs what information?

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37. What are the timeframes required to resolve each of the issues/problems?

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38. Did you miss any major Healthcare service issues?

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39. Do you need to avoid or amend any Healthcare service activities?

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40. What Healthcare service events should you attend?

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41. What is the Healthcare service problem definition? What do you need to resolve?

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42. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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43. How are the Healthcare service’s objectives aligned to the group’s overall stakeholder strategy?

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44. How are training requirements identified?

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45. What resources or support might you need?

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46. How does it fit into your organizational needs and tasks?

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47. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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48. Who are your key stakeholders who need to sign off?

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49. What are the minority interests and what amount of minority interests can be recognized?

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50. Have you identified your Healthcare service key performance indicators?

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51. What training and capacity building actions are needed to implement proposed reforms?

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52. Consider your own Healthcare service project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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53. What Healthcare service capabilities do you need?

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54. Do you need help in getting healthcare services?

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55. What is the smallest subset of the problem you can usefully solve?

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56. To what extent does each concerned units management team recognize Healthcare service as an effective investment?

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57. For your Healthcare service project, identify and describe the business environment, is there more than one layer to the business environment?

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58. What information do users need?

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59. What creative shifts do you need to take?

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60. What is the problem and/or vulnerability?

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61. Who needs to know about Healthcare service?

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62. Who needs to know?

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63. What is the extent or complexity of the Healthcare service problem?

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64. How much are sponsors, customers, partners, stakeholders involved in Healthcare service? In other words, what are the risks, if Healthcare service does not deliver successfully?

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65. What does Healthcare service success mean to the stakeholders?

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66. Is the need for organizational change recognized?

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67. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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68. What situation(s) led to this Healthcare service Self Assessment?

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69. What is the problem or issue?

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70. What are the expected benefits of Healthcare service to the stakeholder?

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71. Do you recognize Healthcare service achievements?

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72. Are employees recognized for desired behaviors?

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73. Is it needed?

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74. Why the need?

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75. Are controls defined to recognize and contain problems?

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76. Are there Healthcare service problems defined?

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77. What needs to stay?

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78. What Healthcare service problem should be solved?

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79. Does Healthcare service create potential expectations in other areas that need to be recognized and considered?

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80. Why is this needed?

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81. Are there any specific expectations or concerns about the Healthcare service team, Healthcare service itself?

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82. What prevents you from making the changes you know will make you a more effective Healthcare service leader?

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83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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84. What problems are you facing and how do you consider Healthcare service will circumvent those obstacles?

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85. What are the clients issues and concerns?

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86. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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87. How are you going to measure success?

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88. Where is training needed?

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89. Are problem definition and motivation clearly presented?

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90. Who needs budgets?

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91. Do you have/need 24-hour access to key personnel?

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92. As a sponsor, customer or management, how important is it to meet goals, objectives?

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93. How do you recognize an Healthcare service objection?

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94. Does the problem have ethical dimensions?

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95. How can auditing be a preventative security measure?

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96. How do healthcare services differ from other services in terms of organizational legitimacy issues?

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97. What is the recognized need?

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98. Would you recognize a threat from the inside?

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99. What would happen if Healthcare service weren’t done?

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100. Will a response program recognize when a crisis occurs and provide some level of response?

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101. What are your needs in relation to Healthcare service skills, labor, equipment, and markets?

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102. Who should resolve the Healthcare service issues?

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Add up total points for this section: _____ = Total points for this section

Divided by: ______ (number of statements answered) = ______ Average score for this section

Transfer your score to the Healthcare service Index at the beginning of the Self-Assessment.