Читать книгу Organizational Communications A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Has a team charter been developed and communicated?
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2. What is out of scope?
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3. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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4. How do you gather requirements?
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5. Has a Organizational communications requirement not been met?
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6. What is out-of-scope initially?
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7. Are the Organizational communications requirements testable?
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8. What sort of initial information to gather?
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9. How do you manage unclear Organizational communications requirements?
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10. What are the compelling stakeholder reasons for embarking on Organizational communications?
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11. Has a high-level ‘as is’ process map been completed, verified and validated?
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12. What gets examined?
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13. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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14. What is the definition of success?
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15. Has a project plan, Gantt chart, or similar been developed/completed?
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16. Has everyone on the team, including the team leaders, been properly trained?
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17. Have the customer needs been translated into specific, measurable requirements? How?
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18. How will variation in the actual durations of each activity be dealt with to ensure that the expected Organizational communications results are met?
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19. Does the team have regular meetings?
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20. What recordkeeping requirements apply to retail and organizational communications?
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21. How do you think the partners involved in Organizational communications would have defined success?
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22. How do you hand over Organizational communications context?
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23. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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24. What constraints exist that might impact the team?
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25. What Organizational communications services do you require?
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26. When are meeting minutes sent out? Who is on the distribution list?
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27. How and when will the baselines be defined?
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28. In what way can you redefine the criteria of choice clients have in your category in your favor?
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29. Where can you gather more information?
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30. How do you manage scope?
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31. The political context: who holds power?
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32. How do you manage changes in Organizational communications requirements?
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33. What is the context?
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34. What scope to assess?
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35. What information should you gather?
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36. What is the scope of Organizational communications?
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37. Is there any additional Organizational communications definition of success?
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38. What is a worst-case scenario for losses?
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39. What baselines are required to be defined and managed?
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40. Who defines (or who defined) the rules and roles?
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41. How do you keep key subject matter experts in the loop?
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42. How is the team tracking and documenting its work?
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43. What is the scope of the Organizational communications work?
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44. Do you have a Organizational communications success story or case study ready to tell and share?
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45. What are the requirements for audit information?
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46. What information do you gather?
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47. Is Organizational communications linked to key stakeholder goals and objectives?
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48. Who approved the Organizational communications scope?
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49. Are required metrics defined, what are they?
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50. What customer feedback methods were used to solicit their input?
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51. When is the estimated completion date?
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52. Is scope creep really all bad news?
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53. What is the scope?
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54. What are the Organizational communications use cases?
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55. Will a Organizational communications production readiness review be required?
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56. When is/was the Organizational communications start date?
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57. Is it clearly defined in and to your organization what you do?
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58. Is the scope of Organizational communications defined?
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59. What system do you use for gathering Organizational communications information?
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60. Are task requirements clearly defined?
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61. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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62. What are the rough order estimates on cost savings/opportunities that Organizational communications brings?
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63. Do you have organizational privacy requirements?
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64. Are resources adequate for the scope?
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65. What scope do you want your strategy to cover?
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66. What knowledge or experience is required?
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67. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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68. What would be the goal or target for a Organizational communications’s improvement team?
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69. If substitutes have been appointed, have they been briefed on the Organizational communications goals and received regular communications as to the progress to date?
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70. What Organizational communications requirements should be gathered?
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71. Scope of sensitive information?
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72. Are the Organizational communications requirements complete?
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73. How did the Organizational communications manager receive input to the development of a Organizational communications improvement plan and the estimated completion dates/times of each activity?
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74. What is the definition of Organizational communications excellence?
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75. Is the Organizational communications scope complete and appropriately sized?
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76. How was the ‘as is’ process map developed, reviewed, verified and validated?
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77. Is the Organizational communications scope manageable?
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78. How would you define Organizational communications leadership?
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79. Has the direction changed at all during the course of Organizational communications? If so, when did it change and why?
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80. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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81. How would you define the culture at your organization, how susceptible is it to Organizational communications changes?
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82. What is the scope of the Organizational communications effort?
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83. Are audit criteria, scope, frequency and methods defined?
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84. What was the context?
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85. Who is gathering Organizational communications information?
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86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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87. Who is gathering information?
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88. What is in scope?
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89. What are the dynamics of the communication plan?
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90. Are different versions of process maps needed to account for the different types of inputs?
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91. Has your scope been defined?
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92. What sources do you use to gather information for a Organizational communications study?
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93. How can the value of Organizational communications be defined?
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94. Is special Organizational communications user knowledge required?
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95. Is Organizational communications currently on schedule according to the plan?
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96. What is in the scope and what is not in scope?
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97. What happens if Organizational communications’s scope changes?
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98. Are there any constraints known that bear on the ability to perform Organizational communications work? How is the team addressing them?
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99. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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100. What are (control) requirements for Organizational communications Information?
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101. Is the work to date meeting requirements?
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102. What critical content must be communicated – who, what, when, where, and how?
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103. What defines best in class?
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104. How do you gather the stories?
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105. Is there a critical path to deliver Organizational communications results?
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106. What are the record-keeping requirements of Organizational communications activities?
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107. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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108. Are all requirements met?
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109. How will the Organizational communications team and the group measure complete success of Organizational communications?
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110. Has the Organizational communications work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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111. How do you catch Organizational communications definition inconsistencies?
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112. Have all of the relationships been defined properly?
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113. What are the Organizational communications tasks and definitions?
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114. Do you all define Organizational communications in the same way?
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115. What are the core elements of the Organizational communications business case?
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116. What approval and review requirements apply to organizational communications?
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117. Why are you doing Organizational communications and what is the scope?
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118. What is the worst case scenario?
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119. Have all basic functions of Organizational communications been defined?
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120. How do you gather Organizational communications requirements?
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121. Has/have the customer(s) been identified?
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122. Have specific policy objectives been defined?
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123. How do you build the right business case?
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124. How often are the team meetings?
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125. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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126. Does the scope remain the same?
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127. Are roles and responsibilities formally defined?
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128. What key stakeholder process output measure(s) does Organizational communications leverage and how?
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129. How have you defined all Organizational communications requirements first?
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130. Are there different segments of customers?
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131. How does the Organizational communications manager ensure against scope creep?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Organizational communications Index at the beginning of the Self-Assessment.
