Читать книгу Cost Of Labor A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How did the Cost of labor manager receive input to the development of a Cost of labor improvement plan and the estimated completion dates/times of each activity?
<--- Score
2. What sources do you use to gather information for a Cost of labor study?
<--- Score
3. What is out of scope?
<--- Score
4. Has the Cost of labor work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
5. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
6. How are consistent Cost of labor definitions important?
<--- Score
7. Are there different segments of customers?
<--- Score
8. Have all of the relationships been defined properly?
<--- Score
9. Is Cost of labor linked to key stakeholder goals and objectives?
<--- Score
10. What is the worst case scenario?
<--- Score
11. What gets examined?
<--- Score
12. Do you have a Cost of labor success story or case study ready to tell and share?
<--- Score
13. How does the Cost of labor manager ensure against scope creep?
<--- Score
14. How will the Cost of labor team and the group measure complete success of Cost of labor?
<--- Score
15. Are all requirements met?
<--- Score
16. Has your scope been defined?
<--- Score
17. What is the scope?
<--- Score
18. If substitutes have been appointed, have they been briefed on the Cost of labor goals and received regular communications as to the progress to date?
<--- Score
19. Do you have organizational privacy requirements?
<--- Score
20. What are the requirements for audit information?
<--- Score
21. Are accountability and ownership for Cost of labor clearly defined?
<--- Score
22. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
23. What key stakeholder process output measure(s) does Cost of labor leverage and how?
<--- Score
24. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
25. How do you gather requirements?
<--- Score
26. Is the Cost of labor scope complete and appropriately sized?
<--- Score
27. Scope of sensitive information?
<--- Score
28. What Cost of labor services do you require?
<--- Score
29. What constraints exist that might impact the team?
<--- Score
30. Is it clearly defined in and to your organization what you do?
<--- Score
31. Is special Cost of labor user knowledge required?
<--- Score
32. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
33. Has/have the customer(s) been identified?
<--- Score
34. Who is gathering Cost of labor information?
<--- Score
35. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
36. Are customer(s) identified and segmented according to their different needs and requirements?
<--- Score
37. Are approval levels defined for contracts and supplements to contracts?
<--- Score
38. What happens if Cost of labor’s scope changes?
<--- Score
39. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
40. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
41. Is there a clear Cost of labor case definition?
<--- Score
42. Is there any additional Cost of labor definition of success?
<--- Score
43. How do you manage scope?
<--- Score
44. Does the scope remain the same?
<--- Score
45. Do you all define Cost of labor in the same way?
<--- Score
46. Is there a critical path to deliver Cost of labor results?
<--- Score
47. What scope do you want your strategy to cover?
<--- Score
48. How do you keep key subject matter experts in the loop?
<--- Score
49. How have you defined all Cost of labor requirements first?
<--- Score
50. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
51. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
<--- Score
52. What would be the goal or target for a Cost of labor’s improvement team?
<--- Score
53. Is there a Cost of labor management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
54. Are roles and responsibilities formally defined?
<--- Score
55. Has a Cost of labor requirement not been met?
<--- Score
56. Has a team charter been developed and communicated?
<--- Score
57. How often are the team meetings?
<--- Score
58. Why are you doing Cost of labor and what is the scope?
<--- Score
59. What are the tasks and definitions?
<--- Score
60. Who defines (or who defined) the rules and roles?
<--- Score
61. What are the Cost of labor tasks and definitions?
<--- Score
62. What is in scope?
<--- Score
63. Is Cost of labor currently on schedule according to the plan?
<--- Score
64. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
65. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
66. What customer feedback methods were used to solicit their input?
<--- Score
67. What information should you gather?
<--- Score
68. How will variation in the actual durations of each activity be dealt with to ensure that the expected Cost of labor results are met?
<--- Score
69. Where can you gather more information?
<--- Score
70. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
<--- Score
71. Who approved the Cost of labor scope?
<--- Score
72. Does the team have regular meetings?
<--- Score
73. What is out-of-scope initially?
<--- Score
74. What knowledge or experience is required?
<--- Score
75. What is the definition of Cost of labor excellence?
<--- Score
76. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
77. Is Cost of labor required?
<--- Score
78. How would you define the culture at your organization, how susceptible is it to Cost of labor changes?
<--- Score
79. How and when will the baselines be defined?
<--- Score
80. Are the Cost of labor requirements complete?
<--- Score
81. How do you catch Cost of labor definition inconsistencies?
<--- Score
82. Has the direction changed at all during the course of Cost of labor? If so, when did it change and why?
<--- Score
83. Are audit criteria, scope, frequency and methods defined?
<--- Score
84. Are the Cost of labor requirements testable?
<--- Score
85. What is the scope of Cost of labor?
<--- Score
86. How do you build the right business case?
<--- Score
87. What are the compelling stakeholder reasons for embarking on Cost of labor?
<--- Score
88. Is the work to date meeting requirements?
<--- Score
89. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
90. How would you define Cost of labor leadership?
<--- Score
91. How do you think the partners involved in Cost of labor would have defined success?
<--- Score
92. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
93. What information do you gather?
<--- Score
94. How can the value of Cost of labor be defined?
<--- Score
95. What Cost of labor requirements should be gathered?
<--- Score
96. When is/was the Cost of labor start date?
<--- Score
97. Have specific policy objectives been defined?
<--- Score
98. Are there any constraints known that bear on the ability to perform Cost of labor work? How is the team addressing them?
<--- Score
99. What critical content must be communicated – who, what, when, where, and how?
<--- Score
100. Are task requirements clearly defined?
<--- Score
101. What are the dynamics of the communication plan?
<--- Score
102. What are the rough order estimates on cost savings/opportunities that Cost of labor brings?
<--- Score
103. What defines best in class?
<--- Score
104. How do you gather Cost of labor requirements?
<--- Score
105. Have all basic functions of Cost of labor been defined?
<--- Score
106. What are the record-keeping requirements of Cost of labor activities?
<--- Score
107. What are the core elements of the Cost of labor business case?
<--- Score
108. What is in the scope and what is not in scope?
<--- Score
109. What is the scope of the Cost of labor work?
<--- Score
110. Who is gathering information?
<--- Score
111. What are (control) requirements for Cost of labor Information?
<--- Score
112. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
113. What system do you use for gathering Cost of labor information?
<--- Score
114. Is the scope of Cost of labor defined?
<--- Score
115. Is the Cost of labor scope manageable?
<--- Score
116. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
117. Who are the Cost of labor improvement team members, including Management Leads and Coaches?
<--- Score
118. Is scope creep really all bad news?
<--- Score
119. What intelligence can you gather?
<--- Score
120. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
<--- Score
121. What is a worst-case scenario for losses?
<--- Score
122. Are required metrics defined, what are they?
<--- Score
123. How do you gather the stories?
<--- Score
124. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
125. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
126. What is the definition of success?
<--- Score
127. When is the estimated completion date?
<--- Score
128. How is the team tracking and documenting its work?
<--- Score
129. What is the scope of the Cost of labor effort?
<--- Score
130. Are resources adequate for the scope?
<--- Score
131. What are the Cost of labor use cases?
<--- Score
132. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
133. Will a Cost of labor production readiness review be required?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Cost of labor Index at the beginning of the Self-Assessment.
