Читать книгу Customer Information Control System A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 6
ОглавлениеTable of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Customer Information Control System
Scorecard Example13
Customer Information Control System
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:60
CRITERION #5: IMPROVE:76
CRITERION #6: CONTROL:93
CRITERION #7: SUSTAIN:106
Customer Information Control System and Managing Projects, Criteria for Project Managers:132
1.0 Initiating Process Group: Customer Information Control System133
1.1 Project Charter: Customer Information Control System135
1.2 Stakeholder Register: Customer Information Control System137
1.3 Stakeholder Analysis Matrix: Customer Information Control System138
2.0 Planning Process Group: Customer Information Control System140
2.1 Project Management Plan: Customer Information Control System142
2.2 Scope Management Plan: Customer Information Control System144
2.3 Requirements Management Plan: Customer Information Control System146
2.4 Requirements Documentation: Customer Information Control System148
2.5 Requirements Traceability Matrix: Customer Information Control System150
2.6 Project Scope Statement: Customer Information Control System152
2.7 Assumption and Constraint Log: Customer Information Control System154
2.8 Work Breakdown Structure: Customer Information Control System156
2.9 WBS Dictionary: Customer Information Control System158
2.10 Schedule Management Plan: Customer Information Control System161
2.11 Activity List: Customer Information Control System163
2.12 Activity Attributes: Customer Information Control System165
2.13 Milestone List: Customer Information Control System167
2.14 Network Diagram: Customer Information Control System169
2.15 Activity Resource Requirements: Customer Information Control System171
2.16 Resource Breakdown Structure: Customer Information Control System172
2.17 Activity Duration Estimates: Customer Information Control System174
2.18 Duration Estimating Worksheet: Customer Information Control System176
2.19 Project Schedule: Customer Information Control System178
2.20 Cost Management Plan: Customer Information Control System180
2.21 Activity Cost Estimates: Customer Information Control System182
2.22 Cost Estimating Worksheet: Customer Information Control System184
2.23 Cost Baseline: Customer Information Control System186
2.24 Quality Management Plan: Customer Information Control System188
2.25 Quality Metrics: Customer Information Control System190
2.26 Process Improvement Plan: Customer Information Control System192
2.27 Responsibility Assignment Matrix: Customer Information Control System194
2.28 Roles and Responsibilities: Customer Information Control System196
2.29 Human Resource Management Plan: Customer Information Control System198
2.30 Communications Management Plan: Customer Information Control System200
2.31 Risk Management Plan: Customer Information Control System202
2.32 Risk Register: Customer Information Control System204
2.33 Probability and Impact Assessment: Customer Information Control System206
2.34 Probability and Impact Matrix: Customer Information Control System208
2.35 Risk Data Sheet: Customer Information Control System210
2.36 Procurement Management Plan: Customer Information Control System212
2.37 Source Selection Criteria: Customer Information Control System214
2.38 Stakeholder Management Plan: Customer Information Control System216
2.39 Change Management Plan: Customer Information Control System218
3.0 Executing Process Group: Customer Information Control System220
3.1 Team Member Status Report: Customer Information Control System222
3.2 Change Request: Customer Information Control System224
3.3 Change Log: Customer Information Control System226
3.4 Decision Log: Customer Information Control System228
3.5 Quality Audit: Customer Information Control System230
3.6 Team Directory: Customer Information Control System233
3.7 Team Operating Agreement: Customer Information Control System235
3.8 Team Performance Assessment: Customer Information Control System237
3.9 Team Member Performance Assessment: Customer Information Control System239
3.10 Issue Log: Customer Information Control System241
4.0 Monitoring and Controlling Process Group: Customer Information Control System243
4.1 Project Performance Report: Customer Information Control System245
4.2 Variance Analysis: Customer Information Control System247
4.3 Earned Value Status: Customer Information Control System249
4.4 Risk Audit: Customer Information Control System251
4.5 Contractor Status Report: Customer Information Control System253
4.6 Formal Acceptance: Customer Information Control System255
5.0 Closing Process Group: Customer Information Control System257
5.1 Procurement Audit: Customer Information Control System259
5.2 Contract Close-Out: Customer Information Control System262
5.3 Project or Phase Close-Out: Customer Information Control System264
5.4 Lessons Learned: Customer Information Control System266
Index269
