Читать книгу Customer Information Control System A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 7
ОглавлениеCRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does the problem have ethical dimensions?
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2. Which issues are too important to ignore?
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3. What Customer Information Control System problem should be solved?
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4. Who needs budgets?
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5. How are the Customer Information Control System’s objectives aligned to the group’s overall stakeholder strategy?
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6. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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7. What is the Customer Information Control System problem definition? What do you need to resolve?
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8. Consider your own Customer Information Control System project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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9. Will new equipment/products be required to facilitate Customer Information Control System delivery, for example is new software needed?
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10. Will Customer Information Control System deliverables need to be tested and, if so, by whom?
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11. What are your needs in relation to Customer Information Control System skills, labor, equipment, and markets?
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12. Are losses recognized in a timely manner?
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13. What tools and technologies are needed for a custom Customer Information Control System project?
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14. How much are sponsors, customers, partners, stakeholders involved in Customer Information Control System? In other words, what are the risks, if Customer Information Control System does not deliver successfully?
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15. Who else hopes to benefit from it?
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16. What is the smallest subset of the problem you can usefully solve?
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17. What are the expected benefits of Customer Information Control System to the stakeholder?
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18. What else needs to be measured?
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19. Do you have/need 24-hour access to key personnel?
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20. Are there recognized Customer Information Control System problems?
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21. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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22. Which information does the Customer Information Control System business case need to include?
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23. Who defines the rules in relation to any given issue?
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24. What needs to be done?
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25. How many trainings, in total, are needed?
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26. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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27. What is the recognized need?
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28. Where do you need to exercise leadership?
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29. What are the stakeholder objectives to be achieved with Customer Information Control System?
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30. Are there any revenue recognition issues?
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31. What resources or support might you need?
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32. Are there Customer Information Control System problems defined?
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33. Do you need different information or graphics?
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34. Will a response program recognize when a crisis occurs and provide some level of response?
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35. Is the need for organizational change recognized?
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36. What are the clients issues and concerns?
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37. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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38. Does Customer Information Control System create potential expectations in other areas that need to be recognized and considered?
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39. How do you take a forward-looking perspective in identifying Customer Information Control System research related to market response and models?
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40. Are there any specific expectations or concerns about the Customer Information Control System team, Customer Information Control System itself?
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41. What would happen if Customer Information Control System weren’t done?
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42. What activities does the governance board need to consider?
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43. What vendors make products that address the Customer Information Control System needs?
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44. Who are your key stakeholders who need to sign off?
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45. Do you recognize Customer Information Control System achievements?
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46. What are the timeframes required to resolve each of the issues/problems?
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47. Is the quality assurance team identified?
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48. When a Customer Information Control System manager recognizes a problem, what options are available?
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49. How are training requirements identified?
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50. How can auditing be a preventative security measure?
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51. What Customer Information Control System capabilities do you need?
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52. Did you miss any major Customer Information Control System issues?
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53. What situation(s) led to this Customer Information Control System Self Assessment?
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54. What are the Customer Information Control System resources needed?
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55. What should be considered when identifying available resources, constraints, and deadlines?
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56. What Customer Information Control System events should you attend?
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57. What prevents you from making the changes you know will make you a more effective Customer Information Control System leader?
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58. Whom do you really need or want to serve?
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59. Think about the people you identified for your Customer Information Control System project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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60. Have you identified your Customer Information Control System key performance indicators?
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61. Do you know what you need to know about Customer Information Control System?
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62. How do you recognize an objection?
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63. Are problem definition and motivation clearly presented?
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64. What does Customer Information Control System success mean to the stakeholders?
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65. What problems are you facing and how do you consider Customer Information Control System will circumvent those obstacles?
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66. What creative shifts do you need to take?
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67. How do you identify the kinds of information that you will need?
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68. Why the need?
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69. How do you identify subcontractor relationships?
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70. What extra resources will you need?
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71. Would you recognize a threat from the inside?
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72. Why is this needed?
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73. What do employees need in the short term?
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74. What are the minority interests and what amount of minority interests can be recognized?
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75. Is it needed?
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76. Who needs to know?
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77. To what extent does each concerned units management team recognize Customer Information Control System as an effective investment?
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78. What Customer Information Control System coordination do you need?
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79. How do you assess your Customer Information Control System workforce capability and capacity needs, including skills, competencies, and staffing levels?
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80. How does it fit into your organizational needs and tasks?
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81. How are you going to measure success?
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82. Do you need to avoid or amend any Customer Information Control System activities?
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83. Which needs are not included or involved?
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84. To what extent would your organization benefit from being recognized as a award recipient?
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85. Who should resolve the Customer Information Control System issues?
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86. Will it solve real problems?
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87. Are employees recognized for desired behaviors?
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88. Who needs to know about Customer Information Control System?
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89. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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90. Are controls defined to recognize and contain problems?
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91. What is the problem and/or vulnerability?
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92. Does your organization need more Customer Information Control System education?
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93. What training and capacity building actions are needed to implement proposed reforms?
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94. How do you recognize an Customer Information Control System objection?
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95. What information do users need?
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96. Where is training needed?
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97. What is the extent or complexity of the Customer Information Control System problem?
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98. What is the problem or issue?
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99. Are there regulatory / compliance issues?
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100. As a sponsor, customer or management, how important is it to meet goals, objectives?
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101. What needs to stay?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer Information Control System Index at the beginning of the Self-Assessment.
