Читать книгу Community Healthcare Network A Complete Guide - 2020 Edition - Gerardus Blokdyk - Страница 8
ОглавлениеCRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What Community Healthcare Network services do you require?
<--- Score
2. What is the scope of Community Healthcare Network?
<--- Score
3. What is the definition of success?
<--- Score
4. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
5. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
6. What scope do you want your strategy to cover?
<--- Score
7. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
<--- Score
8. How do you manage unclear Community Healthcare Network requirements?
<--- Score
9. Is the Community Healthcare Network scope manageable?
<--- Score
10. Are the Community Healthcare Network requirements testable?
<--- Score
11. Are all requirements met?
<--- Score
12. How and when will the baselines be defined?
<--- Score
13. Have all of the relationships been defined properly?
<--- Score
14. What are the requirements for audit information?
<--- Score
15. How do you hand over Community Healthcare Network context?
<--- Score
16. How can success be defined and measured?
<--- Score
17. Why are you doing Community Healthcare Network and what is the scope?
<--- Score
18. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
19. Is Community Healthcare Network required?
<--- Score
20. What is the scope of the Community Healthcare Network work?
<--- Score
21. Does the team have regular meetings?
<--- Score
22. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
23. Does the scope remain the same?
<--- Score
24. How often are the team meetings?
<--- Score
25. What is the worst case scenario?
<--- Score
26. How do you gather requirements?
<--- Score
27. What defines best in class?
<--- Score
28. How will variation in the actual durations of each activity be dealt with to ensure that the expected Community Healthcare Network results are met?
<--- Score
29. How do you keep key subject matter experts in the loop?
<--- Score
30. Are resources adequate for the scope?
<--- Score
31. What constraints exist that might impact the team?
<--- Score
32. What is out of scope?
<--- Score
33. Are customer(s) identified and segmented according to their different needs and requirements?
<--- Score
34. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
35. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
36. Has/have the customer(s) been identified?
<--- Score
37. What Community Healthcare Network requirements should be gathered?
<--- Score
38. How will the Community Healthcare Network team and the group measure complete success of Community Healthcare Network?
<--- Score
39. What are the Community Healthcare Network tasks and definitions?
<--- Score
40. What are (control) requirements for Community Healthcare Network Information?
<--- Score
41. What is the context?
<--- Score
42. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
43. Will team members regularly document their Community Healthcare Network work?
<--- Score
44. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
45. How is the team tracking and documenting its work?
<--- Score
46. What is out-of-scope initially?
<--- Score
47. Who are the Community Healthcare Network improvement team members, including Management Leads and Coaches?
<--- Score
48. What are the Community Healthcare Network use cases?
<--- Score
49. How would you define Community Healthcare Network leadership?
<--- Score
50. Are there any constraints known that bear on the ability to perform Community Healthcare Network work? How is the team addressing them?
<--- Score
51. What sources do you use to gather information for a Community Healthcare Network study?
<--- Score
52. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
53. How do you gather Community Healthcare Network requirements?
<--- Score
54. Is special Community Healthcare Network user knowledge required?
<--- Score
55. Is there a Community Healthcare Network management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
56. What scope to assess?
<--- Score
57. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
<--- Score
58. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
59. Are the Community Healthcare Network requirements complete?
<--- Score
60. If substitutes have been appointed, have they been briefed on the Community Healthcare Network goals and received regular communications as to the progress to date?
<--- Score
61. What key stakeholder process output measure(s) does Community Healthcare Network leverage and how?
<--- Score
62. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
63. Is there a critical path to deliver Community Healthcare Network results?
<--- Score
64. When is the estimated completion date?
<--- Score
65. What are the tasks and definitions?
<--- Score
66. What customer feedback methods were used to solicit their input?
<--- Score
67. What information should you gather?
<--- Score
68. What is a worst-case scenario for losses?
<--- Score
69. How does the Community Healthcare Network manager ensure against scope creep?
<--- Score
70. What is the scope of the Community Healthcare Network effort?
<--- Score
71. Do you have a Community Healthcare Network success story or case study ready to tell and share?
<--- Score
72. Who is gathering Community Healthcare Network information?
<--- Score
73. What information do you gather?
<--- Score
74. Are required metrics defined, what are they?
<--- Score
75. Is the team equipped with available and reliable resources?
<--- Score
76. Have specific policy objectives been defined?
<--- Score
77. Scope of sensitive information?
<--- Score
78. What knowledge or experience is required?
<--- Score
79. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
80. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
81. Has the Community Healthcare Network work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
<--- Score
82. What are the dynamics of the communication plan?
<--- Score
83. Where can you gather more information?
<--- Score
84. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
85. Do you all define Community Healthcare Network in the same way?
<--- Score
86. How would you define the culture at your organization, how susceptible is it to Community Healthcare Network changes?
<--- Score
87. When is/was the Community Healthcare Network start date?
<--- Score
88. Has a Community Healthcare Network requirement not been met?
<--- Score
89. What are the core elements of the Community Healthcare Network business case?
<--- Score
90. The political context: who holds power?
<--- Score
91. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
92. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
93. What are the record-keeping requirements of Community Healthcare Network activities?
<--- Score
94. What are the rough order estimates on cost savings/opportunities that Community Healthcare Network brings?
<--- Score
95. What are the compelling stakeholder reasons for embarking on Community Healthcare Network?
<--- Score
96. How can the value of Community Healthcare Network be defined?
<--- Score
97. Are audit criteria, scope, frequency and methods defined?
<--- Score
98. Is scope creep really all bad news?
<--- Score
99. What sort of initial information to gather?
<--- Score
100. How do you build the right business case?
<--- Score
101. What was the context?
<--- Score
102. What is in the scope and what is not in scope?
<--- Score
103. Is Community Healthcare Network currently on schedule according to the plan?
<--- Score
104. Who is gathering information?
<--- Score
105. Are task requirements clearly defined?
<--- Score
106. How have you defined all Community Healthcare Network requirements first?
<--- Score
107. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
<--- Score
108. Are there different segments of customers?
<--- Score
109. Is Community Healthcare Network linked to key stakeholder goals and objectives?
<--- Score
110. How do you manage scope?
<--- Score
111. How did the Community Healthcare Network manager receive input to the development of a Community Healthcare Network improvement plan and the estimated completion dates/times of each activity?
<--- Score
112. Are approval levels defined for contracts and supplements to contracts?
<--- Score
113. How do you manage changes in Community Healthcare Network requirements?
<--- Score
114. Will team members perform Community Healthcare Network work when assigned and in a timely fashion?
<--- Score
115. Has a team charter been developed and communicated?
<--- Score
116. Who defines (or who defined) the rules and roles?
<--- Score
117. Are accountability and ownership for Community Healthcare Network clearly defined?
<--- Score
118. How do you catch Community Healthcare Network definition inconsistencies?
<--- Score
119. Is the work to date meeting requirements?
<--- Score
120. Have all basic functions of Community Healthcare Network been defined?
<--- Score
121. Is the scope of Community Healthcare Network defined?
<--- Score
122. Is there any additional Community Healthcare Network definition of success?
<--- Score
123. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
<--- Score
124. Is there a clear Community Healthcare Network case definition?
<--- Score
125. Are roles and responsibilities formally defined?
<--- Score
126. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
127. What critical content must be communicated – who, what, when, where, and how?
<--- Score
128. Will a Community Healthcare Network production readiness review be required?
<--- Score
129. What would be the goal or target for a Community Healthcare Network’s improvement team?
<--- Score
130. What happens if Community Healthcare Network’s scope changes?
<--- Score
131. What is the definition of Community Healthcare Network excellence?
<--- Score
132. How do you think the partners involved in Community Healthcare Network would have defined success?
<--- Score
133. What gets examined?
<--- Score
134. Has the direction changed at all during the course of Community Healthcare Network? If so, when did it change and why?
<--- Score
135. What system do you use for gathering Community Healthcare Network information?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Community Healthcare Network Index at the beginning of the Self-Assessment.
