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Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Managed Health Care

Scorecard Example12

Managed Health Care

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:57

CRITERION #5: IMPROVE:73

CRITERION #6: CONTROL:89

CRITERION #7: SUSTAIN:101

Managed Health Care and Managing Projects, Criteria for Project Managers:126

1.0 Initiating Process Group: Managed Health Care127

1.1 Project Charter: Managed Health Care129

1.2 Stakeholder Register: Managed Health Care131

1.3 Stakeholder Analysis Matrix: Managed Health Care132

2.0 Planning Process Group: Managed Health Care134

2.1 Project Management Plan: Managed Health Care136

2.2 Scope Management Plan: Managed Health Care138

2.3 Requirements Management Plan: Managed Health Care140

2.4 Requirements Documentation: Managed Health Care142

2.5 Requirements Traceability Matrix: Managed Health Care144

2.6 Project Scope Statement: Managed Health Care146

2.7 Assumption and Constraint Log: Managed Health Care148

2.8 Work Breakdown Structure: Managed Health Care150

2.9 WBS Dictionary: Managed Health Care152

2.10 Schedule Management Plan: Managed Health Care155

2.11 Activity List: Managed Health Care157

2.12 Activity Attributes: Managed Health Care159

2.13 Milestone List: Managed Health Care161

2.14 Network Diagram: Managed Health Care163

2.15 Activity Resource Requirements: Managed Health Care165

2.16 Resource Breakdown Structure: Managed Health Care166

2.17 Activity Duration Estimates: Managed Health Care168

2.18 Duration Estimating Worksheet: Managed Health Care170

2.19 Project Schedule: Managed Health Care172

2.20 Cost Management Plan: Managed Health Care174

2.21 Activity Cost Estimates: Managed Health Care176

2.22 Cost Estimating Worksheet: Managed Health Care178

2.23 Cost Baseline: Managed Health Care180

2.24 Quality Management Plan: Managed Health Care182

2.25 Quality Metrics: Managed Health Care184

2.26 Process Improvement Plan: Managed Health Care186

2.27 Responsibility Assignment Matrix: Managed Health Care188

2.28 Roles and Responsibilities: Managed Health Care190

2.29 Human Resource Management Plan: Managed Health Care192

2.30 Communications Management Plan: Managed Health Care194

2.31 Risk Management Plan: Managed Health Care196

2.32 Risk Register: Managed Health Care198

2.33 Probability and Impact Assessment: Managed Health Care200

2.34 Probability and Impact Matrix: Managed Health Care202

2.35 Risk Data Sheet: Managed Health Care204

2.36 Procurement Management Plan: Managed Health Care206

2.37 Source Selection Criteria: Managed Health Care208

2.38 Stakeholder Management Plan: Managed Health Care210

2.39 Change Management Plan: Managed Health Care212

3.0 Executing Process Group: Managed Health Care214

3.1 Team Member Status Report: Managed Health Care216

3.2 Change Request: Managed Health Care218

3.3 Change Log: Managed Health Care220

3.4 Decision Log: Managed Health Care222

3.5 Quality Audit: Managed Health Care224

3.6 Team Directory: Managed Health Care227

3.7 Team Operating Agreement: Managed Health Care229

3.8 Team Performance Assessment: Managed Health Care231

3.9 Team Member Performance Assessment: Managed Health Care233

3.10 Issue Log: Managed Health Care235

4.0 Monitoring and Controlling Process Group: Managed Health Care237

4.1 Project Performance Report: Managed Health Care239

4.2 Variance Analysis: Managed Health Care241

4.3 Earned Value Status: Managed Health Care243

4.4 Risk Audit: Managed Health Care245

4.5 Contractor Status Report: Managed Health Care247

4.6 Formal Acceptance: Managed Health Care249

5.0 Closing Process Group: Managed Health Care251

5.1 Procurement Audit: Managed Health Care253

5.2 Contract Close-Out: Managed Health Care255

5.3 Project or Phase Close-Out: Managed Health Care257

5.4 Lessons Learned: Managed Health Care259

Index261

Managed Health Care A Complete Guide - 2020 Edition

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