Читать книгу Contract management with CATS CM® version 4 - Gert-Jan Vlasveld - Страница 17

Efficiency means reaching a goal by using as few resources as possible. These resources may be related to the time spent on the contract, raw materials, or available systems. They can be translated into money and, thus, into costs. Contract management costs are those incurred in the deployment of the required staff to deal with contract management, the costs for support systems, and the indirect costs associated with these such as office, insurance, and workplace costs.

These costs for the entire organization depend on various factors:

■ the number of contracts;

■ the complexity of the contracts;

■ the structure of the contract management scenarios;

■ the extent to which the contracts are critical to business operations.

Once a contract manager has made a contract management plan for an individual contract, it is possible to estimate the time required to manage the contract based on this plan. The hourly rate can be used to calculate the estimated costs. Recording the time actually spent, and analyzing the differences between that and the estimated time, ensures that the organization continuously improves its own experience figures on which subsequent estimates are based.

When preparing their business case, suppliers often calculate a form of TCCO in advance, in which they include costs such as contract management, relationship management, project management, and service management. When structuring their contract management, they will often take into account the structure chosen by the client.