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The criteria in Figure 2 consist of two criteria per objective. Due to time limitations on the scope of this project, no more than two criteria per objective were added to this model. The original model consisted of four criteria per objective. To narrow this down to only two expert opinions, a literature review was used to reduce the number of criteria by 50%.

1.Technical criteria: Technical objectives (see Figure 2) consisted of two criteria: Scalability and Migration—Technical Complexity.

i.Scalability includes speed, latency and reliability. This criterion would pertain to the company’s current technical architecture and to which cloud service strategy would create the best scalability for the business. Scalability is a criterion all businesses must consider when deciding on a cloud service strategy.

ii.Migration—Technical Complexity pertains to the company’s current technical architecture and to which cloud service strategy would allow for the most efficient migration to the cloud. Migration can be a very costly endeavor with little Return on Investment (ROI) if it is not evaluated properly. Examples include trying to move existing services to a cloud service strategy that does not support current infrastructure.

2.Security criteria: Security objectives consisted of two criteria: Protection and Migration—Compliance to New Standards.

i.Protection refers to security measures in regard to data center protection (e.g., building, fire, surveillance, etc.), communication protection (e.g., data encryption, secure cryptographic protocols, firewall, etc.) and operation protection (e.g., access control, role management, virus protection, etc.).

ii.Migration — Compliance to New Standards is a method that will help companies to avoid being fined for compliance violations, and to manage risk factors as well as processes and decision rights. Examples include cloud encryption standards (FIPS 140-2), Payment Card Industry (PCI) data security standard and identity management that monitor application access and authorization.

3.Economic criteria: Economic objectives consisted of two criteria: Service Charge and Migration — Costs.

i.Service Charge defines how the cloud service strategy is charged. Examples include volume-based, time-based and account-based. This criterion also considers the available booking concept, such as pay-per-use, subscription fee and market-based prices.

ii.Migration — Costs refers to the costs to consider when moving existing infrastructure to the specified cloud service model.

4.Management criteria: Management objectives consisted of two criteria: Support Capabilities and Migration — Business Complexity.

i.Support Capabilities refer to the support offered and the mechanism (e.g., phone, online, etc.) it is under. This includes information such as multilingual support, worldwide offices and local contact options.

ii.Migration — Business Complexity defines the business complexity in migrating the business from its current solution to the cloud service strategy. This includes all management functionality including training time and the ease of moving employees over to the new platform.