Читать книгу Pet-Specific Care for the Veterinary Team - Группа авторов - Страница 23

To facilitate the adoption of pet‐specific care principles in practice, veterinary teams need to understand the major “drivers” of pet owner engagement in the process – the human–animal bond, communication skills, value, and customer service – in addition to maintaining a high level of clinical competence (see 8.1 Delivering Pet‐Specific Care as a Team).