Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 20

Nursing associates provide safe and effective holistic patient‐centred care that is underpinned by the 6Cs of caring (Department of Health 2012). Communication, one of the 6Cs, is a complex yet critical element in all areas of nursing activity. The nursing process, the assessment, diagnosing, planning, implementation and evaluation of care, is achieved only through careful attention to interpersonal relationships, the environment and the specific skills of verbal and non‐verbal communication. Nursing associates are required to communicate with a wide variety of patients across their lifespan, including babies, children and young people, carers and families, and adults and older people. They are expected to provide prevention, treatment, rehabilitation and end‐of‐life care while working in a broad range of settings, such as at home, close to home and in hospital. They do not work in isolation and so require excellent communication skills to work effectively with not just patients and carers but also health and social care colleagues within a multidisciplinary team. Many of the people nursing associates communicate with will have communication challenges requiring them to make reasonable adjustments and adapt their style of communication.

There is a well‐established link between team communication, worker morale and patient safety. Poor team communication has been directly linked to high nurse turnover rates and low morale (Brinkert 2010). Low morale contributes to high levels of stress, burnout, poor job satisfaction and an overall poor quality of life (Khamisa et al. 2015).