Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 22

Ineffective communication among healthcare professionals is one of the leading causes of error and patient harm, as well as reducing staff morale

Good communication is essential in meeting patients’ needs and providing safe, quality patient care. Improvements in communication can lessen healthcare errors and make a positive impact on patient outcomes. For the nursing associate, it is important that they develop underpinning knowledge about communication as well as the skills to deliver effective communication to provide high quality care.