Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 36

1 The Royal College of Nursing identified three reasons why communication is important. These are:It helps patients feel valued, special and engagedIt helps patients feel alone, desperate and angryIt helps patients feel valued, in control and at ease

2 Richardson (2017) developed a tool to aid healthcare professionals in effective communication, which is:Personal, enhanced and requestedPropose, engage and reflectProper, elaborate and realistic

3 It is good practice for healthcare professionals to prepare prior to any meaningful conversationTrueFalse

4 According to Laswell (1948), when healthcare professionals plan communication encounters, what should they consider?3P’s, 2H’s & 1W4H’s & 2P’s5W’s & 1H6Q’s

5 The four different types of communication are:Verbal, non‐verbal, written and drawnVerbal, non‐verbal, written and observedVerbal, non‐verbal, written and visualVerbal, non‐verbal, written and picture