Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 26

Psychological barriers include the mental and emotional factors in a communication encounter

One of the main issues with the interactive model of communication is that it suggests communication is predictable and orderly, that is, A asks B a question and B responds. The reality of communication, especially in healthcare, is that it is much more disorganised with interruptions and people talking at the same time.

Figure 1.2 Interaction model of communication.

Source: Adapted from Schramm (1997).