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I embrace the mission, vision, and values of the organization. The operating functions behind the scenes can make or break our organization's ability to deliver the best care. Therefore, we must involve and empower first‐line staff members to shape our systems to be reliable and effective for patients, families, and teams.

It is gratifying to see, in nearly every case study in this book, how many people in organizations across the world have resonated with this idea that we have long known to be so important.