Читать книгу The Veterinary Dental Patient: A Multidisciplinary Approach - Группа авторов - Страница 38

Empathy is the ability to understand a client's emotions and feelings, and to reflect them back to them in a supportive way. It is an essential communication skill for the clinician to learn and utilize. The good news is that the skills required to come across as trustworthy and empathic can be learned and improved by practice.