Читать книгу The Veterinary Dental Patient: A Multidisciplinary Approach - Группа авторов - Страница 42

Open‐ended questions allow the client to elaborate and impart as much relevant information as possible. They start with words such as “What…?”, “How…?”, and “Tell me…” (e.g., “How has Misty been since I last saw you?). Closed questions, on the other hand, demand a one‐word answer (“Is Fluffy vomiting?”). Both styles are useful during the consultation process, but starting with an open question allows the client to voice all of their perceived problems and concerns, allowing them to feel fully heard. If the clinician can listen effectively (and not interrupt), they can reflect this back to the client, again showing empathy. Closed questions can be used later in the process to gain further details and clarification.