Читать книгу Pathy's Principles and Practice of Geriatric Medicine - Группа авторов - Страница 301

Patients and relatives may suffer in two distinct ways from a medical‐induced injury: (1) from the injury itself and (2) from the way the incident is handled afterward. Many people harmed by their treatment suffer further trauma through the incident being insensitively and incompetently handled. Conversely, when staff come forward, acknowledge the damage, and take positive action, the support offered can ameliorate the impact in both the short and long terms. Injured patients and their families need open disclosure: an explanation, an apology, or to know that changes have been made to prevent future incidents, and they often also need practical and financial help.²⁷