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Having discussed the magnitude of the problem of healthcare error, the rest of this chapter will focus on how the performance of teams and individuals can be developed.

Raising awareness of the human factors and being able to practise these skills and behaviours within multiprofessional teams allows the development of effective teams in all situations. Simulation activity allows a team to explore these new ideas, practise them and develop them. To do this we need feedback on our performance within a safe environment where no patient is at risk and egos and personal interests can be set aside. Consider how you developed a clinical skill. It was something that needed to be practised again and again until eventually it started to become automatic and routine. The same applies for our human factor behaviours. In addition, recognising our inherent human limitations and the situations when errors are more likely to occur, we can all be hypervigilant when required.