| Situation | Identify yourself, identify your patient and where you are calling from |
| ‘I am calling because …’ be specific about your concern |
| Background | Set out the context of the admission, giving significant medical history, what operation/procedure has been had, any important blood results and recent observations. Outline her normal condition |
| Assessment | Give your assessment of the situation |
| ‘I think that she has suffered a …’ |
| ‘I do not know what the problem is but I am very concerned about her deterioration …’ |
| Recommendation | Here you need to be very specific in what you want the receiver to do |
| ‘I need you to come immediately …’ |
| ‘I need you to come or in the next 10 minutes …’ |
| ‘I would like to transfer her immediately to labour ward because …’ |
