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• An assessment, that takes into account:

○ Starting and ending with the consumer

▪ which initiatives start and end with the consumer?

▪ which initiatives are leading to a consumer benefit?

○ Good governance

▪ which initiatives support good governance?

○ Service Management Principles

▪ which Service Management Principles are most relevant for each initiative?

○ Digital transformation approaches

▪ which digital transformation approach is applicable for each system-wide strategic initiative?

• A justification of the decision of which initiative should be worked on first.

• A recommendation and justification to C-suite for an organization-led implementation, a consultant or vendor-led implementation or a mix implementation.