Читать книгу VeriSM™ Professional Courseware - Helen Morris - Страница 37

Multiple Employee Satisfaction Surveys (ESS) over all 20,000 employees showed that the satisfaction rate is very poor and is still decreasing. The management team has decided to gather more information before starting an organizational change management (OCM) program.

In your role as principal consultant, the management team wants you to do an analysis. This analysis should consider key activities and expected results, which build the foundation for the OCM-program.