Читать книгу Instant Business Letters - Iain Maitland, Iain Maitland - Страница 33

Dear Mr Tate

We’re sorry that the pushchairs delivered to you on 17 September were damaged. We think this must have happened on the van as our goods are always checked in the warehouse before being sent off.

We’re pleased to agree to your suggestion that we deliver replacement goods and collect and credit the damaged ones at the same time, which seems the fairest and quickest way of resolving the matter. Therefore we’ve instructed our despatch department and the carriers to do this for you.

Please accept our apologies for the trouble caused to you by this.

Yours sincerely

Rajesh Munglani

Sales Manager