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Our ref: RM/TM

Your ref: TT/FT

18 September 1996

Mr A P Tate

Babyland

20 Rydens Road

Tinheath

Warwickshire

CV17 ONB

Dear Mr Tate

We very much regret that the pushchairs delivered to you on 17 September were damaged. We can only assume that this must have occurred in transit as our goods are always inspected in our warehouse before being packed and despatched.

We are pleased to agree to your suggestion that we deliver replacement goods and collect and credit the damaged ones at the same time, which seems to be the fairest and quickest way of resolving the matter. Therefore, we have instructed our despatch department and the carriers to do this for you.

Please accept our apologies for the inconvenience caused to you on this occasion.

Yours sincerely

Rajesh Munglani

Sales Manager

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