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Part II: Resilience (Chapters 5, 6, 7)

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 Resilience and Careers. Plan for longer lives with multiple phases. Resilience involves ongoing reinvention—being able to adapt, reskill, and upskill throughout our lifetimes. Enduring human capabilities that will be important in the future will include curiosity, creativity, problem-solving, empathy, communication, and leadership. We will need to develop and nurture our critical capabilities, including the ability to acquire new context-specific knowledge and routines, and to be comfortable with technology and data as our companions, along with our human colleagues and team members.53

 Resilience and Organizations. Prepare for the shift to teams and ecosystems as organizations transition from twentiethcentury approaches to twenty-first-century models. We are moving from hierarchies to networks of teams, from work being done in common locations to multiple locations—physical and digital. Work will increasingly evolve beyond a focus on process to a focus on projects, assignments, and initiatives. Teams and networks will strengthen organizational resilience and become the critical units of organizational performance and professional development.

 Resilience and Leadership. Embrace new capabilities to lead teams and manage new forms of work; move from controlling to coaching; shift from an almost singular focus on costs and efficiency to an expanded view of growth, innovation, value, and meaning; accept dynamic ongoing change; and gain a new level of comfort with technology and data, ambiguity and risk, and people and machines. Leadership resilience will be empowered as leaders continue to experience the shift from managing through control and direct supervision to managing with increased coaching, design, influence, and inspiration.

Work Disrupted

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