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Get to Know the UX Toolkit

Establish a Point of View on the Work to Be Done

Get to Know Your Users

Start Designing

If You Only Do One Thing...

Many people make their way to user experience by crossing over from an adjacent field. These crossovers are the people who are carrying UX forward, taking it to new levels and new organizations.

Learning about user experience can often feel like a discovery. For many, that moment of discovery might feel like a revelation, as if they’ve found a calling. Because it’s an experience that can ignite a lot of passion, crossovers are often enthusiastic ambassadors for user experience. Crossovers can come from engineering, visual design, technical writing, and project management. There are other areas, too; it’s a diverse community. The reality for many crossovers is that UX or usability is now and may remain just a part of what they do. Even so, there’s nothing stopping a new crossover from getting started. Many seasoned UX professionals started out by seeing an opportunity to improve something and seizing it. In this chapter, you’ll find a basic framework for diving in. In fact, framework may be overstating the case. It’s really just four simple steps:

1. Get to know the UX toolkit.

2. Establish a point of view on what can be improved.

3. Get to know your users.

4. Start designing.