Читать книгу Good Services - Lou Downe - Страница 2

To the designers in the UK government, whose commitment to building better services has meant that this book was an idea in the first place.

To my wife Sarah, without whom this book would be just another idea on my ever-growing list.

And to Mum and Dad, whose unwavering support has meant it’s been possible for me to have ideas that turn into books.