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Contents

Cover

Title Page

Copyright

Introduction

1 Why have meetings?

1.1 Know your purpose

1.2 What can go wrong in meetings?

1.3 Calculate the cost of meetings

1.4 Who makes decisions in meetings?

1.5 Know the different roles

2 Prepare well for meetings

2.1 Make the practical arrangements

2.2 Invite the relevant people

2.3 Plan an agenda

2.4 Prepare for a meeting

2.5 Prepare for negotiations

2.6 On the day of the meeting

3 Chairing a meeting

3.1 Before the meeting

3.2 Guide the meeting skilfully

3.3 Get out of a rut

3.4 Come to a decision firmly

3.5 Have SMART action points

3.6 Manage change well

3.7 Develop your skills as chair

4 Taking minutes

4.1 Before the meeting

4.2 During the meeting

4.3 After the meeting

4.4 Write up the minutes

4.5 Develop your skills as minute-taker

5 Giving a presentation

5.1 Know the aims of your presentation

5.2 Think and plan creatively

5.3 Work on your words

5.4 Plan your beginning, middle and end

5.5 Use PowerPoint wisely

5.6 Present tables and charts skilfully

5.7 Manage your nerves

5.8 Be aware of your body language

5.9 Control your voice

5.10 Deal with questions

6 Taking part in a meeting

6.1 Participate actively

6.2 Remember names

6.3 Think creatively

6.4 Listen well

6.5 Speak persuasively

6.6 Discuss positively

6.7 Conduct your negotiations

6.8 Finalize your negotiations

6.9 A phone call is a meeting

6.10 Video conferencing

6.11 Revive your meeting

7 After the meeting

7.1 Communicate decisions well

7.2 Move forward

7.3 Keep up momentum between meetings

7.4 Check your progress regularly

7.5 Maintain good relationships

7.6 Evaluate your meeting

Footnotes

Jargon buster

Further reading

About the Book

About the Author

About the Publisher