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Table of Contents

Preface

Executive Guide

Acknowledgments

Introduction

STEP 1: Find and Use Organizational Support for Creating a Process, Not an Event

Seek a Developmentally Friendly Manager as Your Partner

Educate Key Decision-makers

Pay Attention to Timeliness

Employ Patience and Persistence

STEP 2: Define the Program Purpose and the Behaviors to Be Developed

Program Purpose

Behaviors to Be Developed

The Model of Change

STEP 3: Use Feedback as the Baseline for Executive Development

Necessary Conditions for Developmental Feedback

Credibility

Meaning

Potential

Confidentiality and anonymity

Timeliness

Feedback Methods

The feedback instruments

The feedback provider

Who Changes as a Result of Feedback?

STEP 4: Define and Communicate the Critical Role of the Manager

The Manager’s Role

Make development real

Provide developmental experiences

Provide support and feedback

Provide access to organizational resources

Enlisting the Manager

STEP 5: Write the Development Plan

The Elements of an Effective Plan

The development goal

Developmental strategies

Measurement standards

The Development-planning Roles

The Organization Context

STEP 6: Make the Program Accountable

Conclusion

References

How to Design an Effective System for Developing Managers and Executives

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