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Technical Skills

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Mastery of the requirements of your job is critical. Your career will come to a standstill if you do not consistently and predictably deliver what is expected of you. Then you need to go one step further. You need to be known for being excellent at something important to the business. You want your name to come up when people are looking to solve a problem or take on new initiatives. Few opportunities and little support from others will come your way unless you show that you are someone worth investing in.

I learned this lesson about the importance of doing a good job early in my career, although I admit that at the time it was more about keeping my sanity than making a strategic move. One of my first tasks as a newly hired human resources employee was to prepare data from manual personnel records for transfer to a new computer system. I was shown to a closet‐sized room with no windows and one glaring overhead light. The room was piled high with dusty manila folders. My job was to go through the information in each folder and fill out a template for the computer technicians to use in data entry. Accuracy was of the utmost importance.

It was pure misery for me to sit for long hours and focus on these painstaking details. Furthermore, I was insulted by the assignment. This was boring clerical work, not an assignment fit for an aspiring executive.

As a survival tactic, I devised challenges to get through the day. How many records could I complete in an hour? Could I finish more today than I did yesterday? How could I reduce my error rate?

Later I discovered the value of my strategy to make the work interesting. I completed the task in about half the time the company expected, so it was able to move up the timeline for computerization of the personnel records. That got me recognized by the HR leaders as someone who worked hard and delivered excellent results. The job also helped me learn the names and expertise of people across the organization—knowledge that helped me make valuable connections as I moved on to other responsibilities.

What opportunities do you have right now to be first-rate in what you are doing, even if the task seems initially mundane or unimportant? How do your responsibilities contribute to the work of the business? I recently heard a radio interview with a young man who was responsible for loading pallets of roofing tiles into trucks for delivery. He reported that his job was “one of the most important ones in the company.” The interviewer quizzically asked why; many of us wouldn't characterize truck loading as a critical job. The young man confidently replied that he was the last person who touched the roofing tiles before they went to the customer, so he was the one who ensured that customers got only quality tiles, not ones that were cracked or damaged. This was a man who clearly understood the value he brought to the business.

The more you understand how your work is connected to the organization's purpose, the easier it will be to figure out what you need to do well and how you can do it more effectively. Without such technical proficiency, the options you can command for yourself will be severely limited.

The Power of Choice

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