Читать книгу Do As I Say, Not As I Did - Michael N Marcus - Страница 19
When I canceled my Sprint cellphone service the company owed my about $12. I requested a refund several times over several months but it never arrived. One rep even promised to pay me with a personal check just to make me go away. His money never arrived.
ОглавлениеI finally got pissed off enough to make up a protest sign and marched in front of the local Sprint office.
The embarrassed manager invited me in to discuss the situation. She checked the records and agreed that the company did indeed owe me the money.
“Unfortunately,” she told me, “Sprint cannot issue refunds to non-customers.” But, if I would switch back to Sprint from Verizon, I could have the refund as a credit on my first bill.
I told her to go to hell.
Lesson: Companies are stupid.
