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Copyright © 2015 by David Parmenter. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

The Second Edition was published by John Wiley & Sons, Inc. in 2010.

Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data

Parmenter, David.

Key performance indicators: developing, implementing, and using winning KPIs / David Parmenter. – Third edition.

1 online resource.

Includes index.

ISBN 978-1-119-01984-8 (pdf) – ISBN 978-1-119-01983-1 (epub) – ISBN 978-1-118-92510-2 (hardback) 1. Performance technology. 2. Performance standards. 3. Organizational effectiveness. I. Title.

HF5549.5.P37

658.4′013–dc23

2014044306