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Kara says: I’ve heard a lot of things about Pantene Pro-V’s shampoo and conditioner. Many hairstylists swear on their hair dryers that it is awful for your hair. Supposedly, it coats your hair with plastic or wax to make it seem smooth, soft and shiny, instead of really moisturizing your hair. It also reportedly makes your scalp itchy and your hair fall out.

However, I’ve been using the Pantene Restoratives shampoo and conditioner for a few months now, and I find my hair less frizzy, more manageable, smoother and softer. I also use John Frieda Frizz-Ease and Pantene Pro-V Restoratives Frizz Control Ultra Smoothing Balm. So set me straight: Is Pantene good or bad for my hair?

Don’t fall into the trap of believing everything your stylist tells you. While most stylists are very talented at cutting and styling hair, they’re not very talented at interpreting cosmetic formulations.

The truth is that Pantene’s shampoo and conditioner formulas are considered among the best in the industry by those of us in the cosmetic science side of the business. It makes sense if you think about it. Proctor & Gamble, makers of Pantene, have a huge research budget; certainly larger than any salon company. That means they can afford to dedicate resources to developing and testing the best formulas possible. We’ve seen Pantene formulas beat the pants off salon products in blind consumer testing. (The products are hidden, or blinded—not the consumers.)