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Chapter Two Summary:

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Violence is increasing in society and this is reflected in healthcare, a field predominantly composed of women. The statistics of workplace violence may actually be higher than reported as many incidents of violence are not reported to the employer.

We defined and described the most recognizable forms of violence as physical assault and sexual assault. We then expanded upon that definition to include: emotional abuse, verbal abuse, sexual harassment and economic abuse.

We explored how workers are impacted by violence in the workplace. We then focused on how violence presents itself in our healthcare work settings. Defining violent and aggressive behavior helped us to better understand the range of language that is often used in literature to describe workplace violence.

The Signs of Disturbed Behavior Quick List introduced us to the broad range of behaviors that we might see in our workplaces. Quick Lists are designed to be printed and discussed. Perhaps a staff meeting or in-service would be a perfect place to get the dialogue on acknowledging that workplace violence exists and to take steps toward preventing it from happening in your worksite.

We then explored the different emotions that disturbed individuals might display.

In Chapter Three we explore risk assessment for violence in our work settings and triggers for aggression. We will be challenged to consider how we personally view working with potentially violent individuals and techniques to communicate with disturbed individuals are introduced.

PROtect Yourself! Empowering Tips & Techniques for Personal Safety: A Practical Violence Prevention Manual for Healthcare Workers

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