Читать книгу PROtect Yourself! Empowering Tips & Techniques for Personal Safety: A Practical Violence Prevention Manual for Healthcare Workers - Rae Stonehouse - Страница 17

•How do you behave when you are anxious?

•How do you deal with your frustration?

•When people disturb or upset you how might you respond?

•What will you do when you become agitated? angry?

•How can we best help you when you become agitated or angry?

•Have you ever considered suicide?

•If so, did you have a plan?

•Did you ever make an attempt at suicide?

•Are you currently or have you ever been in trouble with the law?

* It might be necessary to ask a family member these questions!

Criteria: Previous exposure to past incidents of aggression and violence:

Comment: Recollection of specific stressful events that occurred in the past may cause clients to strike out at workers.

Criteria: Violent/abusive family or friends:

Comment: Workers must deal not only with patients but also their family m.0embers and friends, sometimes in stressful circumstances. Families and friends share patient’s sadness and frustration over illness and physical disability, sense of inadequacy, and loss of control and independence. Such unhappy circumstances can turn routine contacts with workers into confrontations.

Criteria: Difficulty in communicating:

Comm.0ent: Misunderstandings due to language or a lack of understanding of cultural traditions may lead to conflict between client and worker.