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ОглавлениеCopyright © 2017 by Robert Spector and breAnne O. Reeves. All rights reserved
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada
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Library of Congress Cataloging-in-Publication Data:
Names: Spector, Robert, 1947– author. | Reeves, breAnne O., 1980– author.
Title: Nordstrom way to customer experience excellence: creating a values-driven service culture / Robert Spector, breAnne O. Reeves.
Other titles: Nordstrom way to customer service excellence
Description: Third edition. | Hoboken, New Jersey: John Wiley & Sons, Inc., [2017] | Earlier edition published as: The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization. | Includes bibliographical references and index. | Identifiers: LCCN 2017019609 (print) | LCCN 2017033173 (ebook) | ISBN 9781119375371 (pdf) | ISBN 9781119375388 (epub) | ISBN 9781119375357 (pbk.)
Subjects: LCSH: Customer services – United States – Handbooks, manuals, etc. | Nordstrom (Firm) – Management. | Department stores – United States – Management.
Classification: LCC HF5415.5 (ebook) | LCC HF5415.5 .S626785 2017 (print) | DDC 658.8/12 – dc23
LC record available at https://lccn.loc.gov/2017019609
Cover Design: RSi
