Cover
Title Page
Copyright
INTRODUCTION – Heated Exchanges
CHAPTER 1 Things You Should Know
What makes an argument?
Elements of an argument
Types of argument
‘Every question has two sides.’
Arguments in other cultures
Victories are not solutions
When not to argue
CHAPTER 2 Things You Can Do to Win
Offensive tactics
Defensive tactics
CHAPTER 3 Levelling the Playing Field
Scales
Setting and set
Psychology
Transactional analysis
References and Further Reading
About the Author
About the Publisher
