Читать книгу People Management - Rus Slater - Страница 18

In Secret 2.2 we looked at the Tuckman Model (Forming, Storming, Norming and Performing). The creation of a team charter will help you through the Storming and Norming phases, allowing people to get on with the business of Performing.

A team charter is a set of rules, or norms of behaviour, that clearly sets out the acceptable behaviour among members of the team (including you as the team leader). Depending on the circumstances, it might also set out acceptable behaviour to other ‘stakeholders’ – internal departments, customers, competitors, shareholders, patients and so on.