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ОглавлениеTable of Contents – Inhalt
The Importance of Transcultural (Intercultural) Comptetence in Health Care
What is Intercultural Competence?
Descriptions of Themes and Related Critical Incidents
CRITICAL INCIDENT 1: A Cup of Tea
CRITICAL INCIDENT 2: Newborn Baby
CRITICAL INCIDENT 3: Hands Off!
CRITICAL INCIDENT 4: Infant Formula
CRITICAL INCIDENT 5: Just Can’t Stay
CRITICAL INCIDENT 6: Keep Smiling!
CRITICAL INCIDENT 7: Listen to Me!
CRITICAL INCIDENT 8: The Mamma-Mia-Syndrome
CRITICAL INCIDENT 9: Me First!
CRITICAL INCIDENT 10: New Kid on the Block
CRITICAL INCIDENT 11: Not Today!
CRITICAL INCIDENT 13: Incompetent Koga
CRITICAL INCIDENT 14: Yes, No, Maybe?
CRITICAL INCIDENT 15: The Shower Assessment
CRITICAL INCIDENT 16: Mourning
CRITICAL INCIDENT 17: Rubber Time
CRITICAL INCIDENT 18: The Final Moment
CRITICAL INCIDENT 19: Thumbs Up
CRITICAL INCIDENT 20: Touch Me Not
CRITICAL INCIDENT 21: Hydrotherapy
CRITICAL INCIDENT 22: Future Opportunities
CRITICAL INCIDENT 23: Who Is in Charge?
CRITICAL INCIDENT 24: The Shaitel
CRITICAL INCIDENT 25: Gender Separation
Warum ist transkulturelle (interkulturelle) Kompetenz im Gesundheitsbereich wichtig?
Was ist mit dem Begriff «Kultur» gemeint?
Was bedeutet interkulturelle Kompetenz?
Was sind die Stärken der Critical-Incident-Methode?
Wie werden Critical Incidents eingesetzt?
CRITICAL INCIDENT 1: Eine Tasse Tee
CRITICAL INCIDENT 2: Das neugeborene Kind
CRITICAL INCIDENT 3: Hände weg!
CRITICAL INCIDENT 4: Babynahrung
CRITICAL INCIDENT 5: Nein, nicht länger!
CRITICAL INCIDENT 6: Immerzu lächeln
CRITICAL INCIDENT 8: Das Mamma-mia-Syndrom
CRITICAL INCIDENT 9: Ein Privatpatient
CRITICAL INCIDENT 10: Neu im Team
Einführung ins Entwicklungsmodell der interkulturellen Sensibilität EMIS
CRITICAL INCIDENT 11: Heute nicht!
CRITICAL INCIDENT 12: Schmerzen
CRITICAL INCIDENT 13: Der inkompetente Koga
CRITICAL INCIDENT 14: Ja, nein, vielleicht?
CRITICAL INCIDENT 15: Machen Sie sich zum Duschen bereit!
CRITICAL INCIDENT 17: Gummizeit
CRITICAL INCIDENT 18: Der letzte Moment
CRITICAL INCIDENT 19: Daumen nach oben
CRITICAL INCIDENT 20: Berühre mich nicht!
CRITICAL INCIDENT 21: Hydrotherapie
CRITICAL INCIDENT 22: Zukünftige Chancen
CRITICAL INCIDENT 23: Wer ist verantwortlich?
CRITICAL INCIDENT 24: Der Scheitel