Читать книгу Workplace Conflict Resolution Essentials For Dummies - Scott Vivian, Vivian Scott - Страница 6

You don’t have to go it alone when addressing conflict. And you don’t need to jump in and attack the situation without first looking at the tools available to you. Create a customised approach by looking at what’s already in place and then how to augment that with a little help from your friends.

The human resources (HR) department is an obvious place to start when you begin your search for advice and insight about a conflict. These personnel professionals can help you investigate an employee’s work history and interpret company policy or employment law. They often lend a hand with customised trainings and can identify employee assistance programs such as counselling and addiction specialists.

They can also point you to other entities that may be able to help, including

Internal mediators and counsellors: Common in large organisations and government agencies, internal mediators (also known as shared neutrals or internal commissioners) are individuals selected from different departments with various levels of authority. They’re trained in mediation and are brought together to purposely create a diverse group perspective. Counsellors are usually employees in a company who provide a safe place to talk, vent and explore ideas.

Conflict resolution specialists and statutory authorities: External conflict resolution specialists may be required if you can’t resolve the conflict internally. Statutory bodies such as the Fair Work Commission or Employment Relations Authority provide opportunities for mediation for individuals who believe workplace rights and entitlements under applicable laws have been breached.

Unions: If your company has a relationship with a union, you can always tap into its strength and problem-solving expertise.

Flip to Chapter 11 for more about internal resources you may be able to utilise in a conflict.