Читать книгу Digital Government Excellence - Siim Sikkut - Страница 22

The mandate really was to use technologies to enhance city experiences, to make our people happy—whether they are residents or visitors. It is very easy to state that but difficult to implement because of the layers explained.

The challenge first continued to be the same as it had been during the e-Government time. Each governmental organization was going ahead with its own plans to digitize their systems or enhance their tools or attract experts. We could not just go knocking on their doors. We had to show that we in SDO, we were experts in smart city topics. We also needed to be very humble and down-to-earth to show others that we were there to learn from them and see how we can benefit from their experience to help us in this new government body.

It helped us a lot that Smart Dubai project was very dear to His Highness and the Crown Prince. In any organization, if you want to be a successful leader and have a successful transformation project, you need to have a sponsor. A good sponsor is one of the main driving people of the organization or a city and someone who believes in you, who sees that you are the one who can succeed in that role, and gives you all the power and space to develop and to deliver the desired output.

That is how we got the champions across the government whom we selected. With sponsorship from the rulers, we had each of the leaders of each governmental body sign off that their nominated champion would be the person who could access anything, anytime just to fulfill the Smart Dubai strategy.