Читать книгу Digital Government Excellence - Siim Sikkut - Страница 45

I fundamentally believe that digital government can change the nature of the interaction between a citizen and his government forever. I told everyone that we had the opportunity to do that, right now. That we were not talking about adding new programs; we were talking about changing the nature of the relationship.

For example, it means that a citizen can choose to get a government service from its bank. We should make it so seamless and transparent, automated, and ethical. This means decisions quite high up—because the plumbing of the government needs to change. It means that the government has to accept that they are no longer going to be the sole provider of a service. That they could actually give that right to other groups.

In all fairness, we were doing some of it in Canada already. Third-party companies can fill out your taxes, for example. We have shown then that we can do an omnichannel approach if we want to. I fundamentally believe that I was waking up to do some of that work every day. It is the government-as-a-platform approach and on steroids.