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What Sort of Competence Did You Seek to Add to the Team?

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I needed people who knew how to get policy signed off by ministers. That was our weakest point from the three legs of tech, people, and governance—which includes policy.

I would always say that policy is useless if you do not execute and do not make it executable. Policy often is a too abstract thing. Take privacy as an example. There were always privacy people on the policy side saying we should not do this or that for some reason. I often asked, “Did you talk to a technical person because probably we could fix all those problems?”

We clearly needed the good policy, too, because just doing tech without policy gets you in trouble. Policy coverage also gets the funding you need and gets the projects off the ground. I needed policy people who got it and who understood the process of policy to steer us through it. In the GC, any policy must go through Treasury Board Secretariat, a bunch of ministers, and so on. It is quite a process.

Digital Government Excellence

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