Читать книгу Digital Government Excellence - Siim Sikkut - Страница 95

When I started, I went abroad to see how other countries had digitalized and learn about what to do. The same countries I went to visit have been now coming to visit us in return. It shows that we have achieved something by digitalizing Finland if others are coming to see our results.

The remaining challenges are to develop and implement a mobile identity, which is a big change in the short term because it is not just improving the current electronic identity and how it operates. We were looking at a whole new way for identity. Also, the Digitalization Agency is now a couple of years old and still needs work to stabilize its services for delivery and customer satisfaction as well.

COVID-19 has supported people seeing and understanding the big value in consolidated common services. Otherwise, government staff would not have been able to move to work at home in such a way so that everything continued working. This would not have been possible earlier when every agency had its own services. Now it is better understood that shared services can really give you a benefit.