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How to Use This Book

Frequently Asked Questions

Foreword

Introduction

CHAPTER 1

The Best Laid Plans

Julia Thompson: For Want of a Shoe

Alicia Dornadic: Don’t Hate on a Tinkler

Dan Szuc: Shanghai Surprise

Sean Ryan: Pockets Full of Cash

Mary Ann Sprague: Be Prepared

George Ressler: Skyfall (or a View to a Kill)

Tamara Christensen: What the Hell? Don’t You Knock?

Jenn Downs: Burns, Bandages, and BBQ

Takeaways

CHAPTER 2

Those Exasperating Participants

Gerry Gaffney: Right to Be Wrong

Leo Frishberg: No, We Really Meant the User

Doug Cooke: Knock-Knock! Who’s There?

Daria Loi: Researcher Thresholds

Patricia Colley: The Hidden Persuader

Cordy Swope: A Crisis of Credibility

Takeaways

CHAPTER 3

Control Is an Illusion

Diane Loviglio: Interrupted Interview

Elaine Ann: I Thought My Client Was Going to Die

Ryan DeGorter: Enthusiasticus Interruptus

Nicolas Nova: Do You Want Me to Act?

Vanessa Pfafflin: DDoSed in Vegas

Elaine Fukuda: They Call Me Mister

Takeaways

CHAPTER 4

Cracking the Code

Gregory Cabrera: Taking Notes, Getting Detained (Sort of)

Jon Innes: Beware of Trapdoors

David Hoard: Footloose

Francoise Brun-Cottan: Black Glances Cast Our Way

Ari Nave: Chicken Run

Chauncey Wilson: Secrets, Security, and Contextual Inquiry

Erik Moses: (Don’t) Go Toward the Light

Takeaways

CHAPTER 5

Gross, Yet Strangely Compelling

Carla Borsoi: A Dirty Diaper Sitting in the Mud

Prasad Kantamneni: Skin in the Game

Dennis Nordstrom: Negotiating Between Sympathy and Empathy

Brandon Satanek: CATastrophe

Gregory Cabrera: Biting Off More Than I Can Chew

Takeaways

CHAPTER 6

Not Safe for Work

Rachel Wong: Subject Matter May Be Inappropriate

Debbie Mrazek: Sometimes Ignorance Is Bliss

Kelly Braun: Pictures Are Language Independent

Carol Rossi: Driving Force

Takeaways

CHAPTER 7

To Live Outside the Law, You Must Be Honest

Lena Blackstock: The Researcher and the Banana Thief

Andrew Muir Wood: Victims of the Killer Insight

Susan Wilhite: The Trust Dance

Raffaele Boiano: The Enemy Employee

Nick Bowmast: Diary Studies at Motorway Speed

Takeaways

CHAPTER 8

The Perils of Fieldwork

Jon McNeill: Of Speed and Strip Clubs

Jen Iudice: Trust Your Gut, It Can Save Your Life!

Lindsay Moore: Sexism in the City

Gavin Johnston: It’s 4:00 a.m. Do You Know Where Your Ethnographer Is?

Lisa Aronson Fitch: When Rapport Goes Too Far

Tom Williams: Go with the Flow

Jen Van Riet: Jennie’s Got a Gun

Michael B. Griffiths: All About Face (Sichuan Adventures)

Takeaways

CHAPTER 9

People Taking Care of People

Sharon Cartwright: Broken Windows Theory

Nancy Frishberg: Look Sharp

Ilona Posner: First Stop the Bleeding!

Dan Soltzberg: Focus, No Matter What!

Rachel Shadoan: Research, in Sickness and in Health

Fumiko Ichikawa: Good-bye, Cruel World

Apala Lahiri Chavan: Whose Side Is the Researcher On?

Takeaways

CHAPTER 10

Can’t Stop the Feeling

Susan Simon Daniels: A Sigh Is Just a Sigh

Whitney Hess: Stories of War

Kavita Appachu: Managing Money, Oh Joy!

Jen Ignacz: Bad News Turns to Couples Therapy

Takeaways

CHAPTER 11

The Myth of Objectivity

Gregory Cabrera: Culture Shock

Raffaella Roviglioni: Learning to Deal with Expectations

Marta Guy: On Confronting Judgment

Priya Sohoni: Taking Empathy to a Whole New Level

Takeaways

Conclusion

Steve Sato: Finding Mojo in the Moment

Index

Discussion Guide

Contributors

Acknowledgments

About the Author