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Example 2.2

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A third‐party audit is conducted in a pulp and paper mill facility. You are one of the auditors assigned to verify written procedures that are in place and thus to verify the effectiveness of the facility's environmental management system. One of the personnel you are interviewing is the facility's environmental manager. You asked the manager to verify that she has access to all of the regulations and laws that are applicable to the plant. The manager signals you to follow her to a library in the next room. She stops in the library and proudly points toward the four bookcases occupied with texts on environmental laws.

You are impressed but you continue to ask the environmental manager another question. “Can you show me the procedure you use to evaluate regulatory compliance within your facility?” The manager immediately responds by saying that she does not need a procedure for compliance evaluation because she is intimately familiar with what documentation needs to be reviewed when a compliance issue arises. Discuss the above situation with regard to conformance and nonconformance.

Industrial Environmental Management

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